Last Updated: 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website, products and services provided by Mystifly, a company incorporated in Singapore (“Company”, “we”, “us” or “our”).
By accessing our website or using our products and services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use our services.
- Our Services
We provide travel technology solutions and related services, which may include access to travel content, booking capabilities, APIs, platforms, software and associated technology services.
Certain services may be subject to additional agreements, commercial terms, service-level agreements or other contractual arrangements entered into between us and our customers. Where such an agreement exists, its terms will prevail in the event of any conflict with these Terms. - Eligibility and Account Responsibilities
You must be legally capable of entering into a binding agreement to use our services.
Where access credentials or user accounts are provided, you are responsible for maintaining the confidentiality and security of those credentials and for activities performed through your account.
You must notify us promptly if you become aware of any unauthorized access to or use of your account. - Acceptable Use
You agree to use our website and services only for lawful and authorized purposes.
You must not:
Attempt to gain unauthorized access to our systems, networks, accounts or data;
Interfere with or disrupt the operation, security or integrity of our services;
Introduce malware, malicious code or other harmful material;
Use our services for fraudulent, unlawful or abusive activities;
Attempt to circumvent security, authentication, authorization or usage restrictions; or
Use our services in a manner that violates applicable laws or third-party rights.
We reserve the right to restrict or suspend access where we reasonably believe these Terms have been violated or where necessary to protect the security and integrity of our systems. - Travel Content and Third-Party Services
Our services may provide access to content, fares, availability, bookings or other services supplied by airlines, travel suppliers, Global Distribution Systems (GDS), New Distribution Capability (NDC) providers and other third parties.
Such content and services may be subject to the respective supplier’s terms, conditions, fare rules, cancellation policies and other restrictions.
We do not control the operation of third-party travel services and are not responsible for changes, cancellations, delays, service disruptions or other actions of third-party suppliers, except to the extent expressly agreed under a separate contract. - Pricing and Payments
Where payments are made through our website or services, you agree to provide accurate and complete payment and billing information.
Payments may be processed through authorized third-party payment service providers. Your use of such payment services may also be subject to the payment provider’s applicable terms and policies.
Prices, fees, taxes and other charges applicable to our services will be communicated at the time of purchase, subscription or under the applicable commercial agreement.
We reserve the right to correct pricing or billing errors where permitted by applicable law. - Refunds and Cancellations
Refunds, cancellations and modifications are subject to the terms applicable to the relevant product or service.
For travel-related transactions, additional cancellation, refund and modification rules imposed by airlines or other travel suppliers may apply.
Where a separate commercial agreement or refund/cancellation policy exists between us and the customer, that agreement or policy will apply. - Intellectual Property
All intellectual property rights relating to our website, software, APIs, platforms, documentation, trademarks, logos, designs and other proprietary materials are owned by or licensed to Mystifly, unless otherwise stated.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
You may not reproduce, modify, distribute, reverse engineer, commercially exploit or create derivative works from our proprietary technology or content except where expressly authorized by us in writing or permitted by applicable law. - Privacy and Data Protection
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
By using our services, you acknowledge that information may be processed as necessary to provide the requested services, facilitate transactions, maintain security, comply with legal obligations and perform other activities described in our Privacy Policy.
Please refer to our Privacy Policy for further information regarding how personal information is collected, used, stored and protected. - Service Availability
We aim to maintain reliable availability of our website and services. However, we do not guarantee that the services will always be uninterrupted, error-free or continuously available.
Access may occasionally be unavailable due to maintenance, upgrades, technical issues, third-party service interruptions or circumstances outside our reasonable control.
Specific service availability commitments, where applicable, will be governed by the relevant service-level agreement or customer contract. - Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis except where otherwise expressly agreed in writing.
We do not warrant that all information provided by third-party travel suppliers will always be complete, accurate or current.
Nothing in these Terms excludes any warranty, right or remedy that cannot lawfully be excluded under applicable law. - Limitation of Liability
To the maximum extent permitted by applicable law, Mystifly shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, business opportunities or data, arising from the use of or inability to use our website or services.
Any limitations or exclusions of liability contained in a separate agreement between us and a customer will take precedence over this section.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law. - Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Mystifly harmless from claims, damages, liabilities and reasonable costs arising from your unlawful use of our services, violation of these Terms or infringement of third-party rights. - Suspension and Termination
We may suspend or terminate access to our services where required by law, where there is a material breach of these Terms, where fraudulent or unauthorized activity is suspected, or where continued access may create a security or operational risk.
Termination of services governed by a separate commercial agreement will be handled in accordance with that agreement. - Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, legal requirements or regulatory obligations.
Updated Terms will be published on this website with a revised “Last Updated” date. Continued use of the website or services after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law. - Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore. - Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in full force and effect. - Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Mystifly
540 SIMS AVENUE,
#03-05, SIMS AVENUE CENTRE, SINGAPORE 387603
Singapore
